PRIVACY POLICY

Version 05 of May 2021

It is important that you read this Privacy Policy carefully before browsing the www.nicolemilano.com website.

This website is operated by the Italian company PRONOVIAS GROUP ITALIA S.P.A. (hereinafter, PGI) and its parent company San Patrick, SLU (hereinafter referred to as SP). PGI and SP are committed to the privacy of its users and customers and therefore make this Privacy Policy available to you. Here you can find out which personal data we collect from users, how we treat such data, the purposes of such treatment, your obligations as a user, how to contact us and what to do to exercise your rights.

The purpose of this Privacy Policy is to explain how PGI & SP process different personal data for different purposes. It should not however be considered exhaustive as it is supplemented by information made available to the customer in the various data gathering forms or interactions between PGI and/or SP and the User.

1. PGI, SP AND THE USER OR CUSTOMER

2. WHAT DATA DO WE GATHER AND WHAT DO WE DO WITH IT?

3. PREPARATION OF PROFILES

4. COMMERCIAL MAILINGS

5. WHAT INFORMATION DO WE SHARE WITH THIRD PARTIES?

6. DURATION OF PROCESSING AND PRESERVATION OF DATA

7. YOUR OBLIGATIONS AS A CUSTOMER

8. YOUR RIGHTS AS A CUSTOMER

9. DATA SECURITY

10. COOKIES POLICY

11. ALTERATIONS OF GENERAL PRIVACY POLICY

12. CONTACTS

1. PGI, SP AND THE USER OR CUSTOMER

Personal data supplied by the User or Customer will be processed by:

The company PRONOVIAS GROUP ITALIA S.P.A. ("PGI"), established under Italian law, with registered office at Via Montenapoleone 8, 20121 Milano (Italy) is the owner of the website www.nicolemilano.com (hereinafter referred to as the "Website"). Thus, PGI is responsible for the Website.

The company San Patrick, S.L.U. (hereinafter “SP”), incorporated in accordance with Spanish law, with offices at Polígono Industrial Mas Mateu, s/n., 08820 El Prat de Llobregat (Barcelona) is the parent company and controller of PGI.

Accessing the Website, using any channel of communications with us, or visiting a store, are some of the ways to acquire the status of User or Customer (hereinafter the “Customer”).

This Privacy Policy constitutes, together with the Terms of Use and the Cookie Policy, as well as the different Specific Privacy Policies that may be included in each data collection form, the set of rules that regulate the use of the Website, as well as the relationship between PGI and/or SP and the User. This Privacy Policy governs, in particular, our treatment of Customers' personal data.

This Privacy Policy is available in the languages available in the Website for you to consult, archive or print any time you wish.

2. WHAT DATA DO WE GATHER AND WHAT DO WE DO WITH IT?

Nicole Milano may gather a wide variety of information from Customers in relation to the purposes set out, on a non-exhaustive basis, in this General Privacy Policy. And as we have already indicated all forms or forms of interaction with the Customer in which personal data is gathered we may provide information by way of an appropriate specific Privacy Policy unless covered by this one. Apart from cookies and other web analysis technology, or comments made by our customers in the blog or on social networks or other sites on the Internet, Pronovias may gather personal data and information from Customers by way of the following channels, forms or routes of the Website, and in our stores:

• Newsletter registration form.
• User account (My changing room).
• Online purchase.
• Appointment booking.
• Payment for appointment.
• Registration for events and/or presentations.
• Participation in competitions, draws or promotions.
• Participation in web surveys or satisfaction surveys.
• Adding products to “My favourites”.
• Chat online.
• Visit to store.
• Processing of data in third party applications.
• Notice of availability of product in our Online Store.
• Social media interactions, including requesting permission to use your content and interactions for our Photoslurp promotion.
• Providing us with pictures and information about your wedding via our website Real Brides’ photographs and wedding information page.

Each time we gather data from our Customers by any of the above channels a Customer account is created. This account covers all services of Pronovias and contains all information concerning the interaction of Pronovias with our customers. The creation of an account does not apply when the information has been gathered via social media or our website Real Brides photographs and wedding information.

Our website also provides spaces for requesting information on our business partners, and the possibility of job seekers entering staff selection processes both for offices and stores.

For these reasons we set out below the type of information we may gather at different times:

• Personal and contact information
  

  We collect, store and process all personal information and contact details that you provide to us when you register on the Website, when you visit a store or when you contact PGI and/or SP for any reason (from making an appointment or signing up for an event to making a complaint or contacting customer service).

  The personal and contact details that we collect are those that the Website requests at any time in its registration forms or user profile, etc., such as, for example, full name, address, shipping address, contact telephone numbers, e-mail, wedding/event date, etc., or those that PGI and/or SP may request in order to attend to and process any consultation or request that you make to us.

• Information on your devices and the use you make of the Website
  

  We gather, store and process information on the devices from which you access the Website (e.g. whether it is a mobile telephone or a PC, the operating system of the device you use to access the Website, your IP address, etc.) and on the Internet browser you use for this.

  We also gather, store and process information on the use you make of the Website such as, for example, how you have reached the Website, which levels or sections of the Website you visit, what processes you have initiated and in what phase you have abandoned them, which websites you browse when you leave the Website, etc.

  Generally, we obtain this information by using Cookies, and its being processed will depend on whether you have accepted these. Further information is available in the Cookies Policy.

• Information on your interaction with San Patrick and your preferences
  

  For us it is very important to know our Customers as it is in this way we can improve offering you products and services increasingly in line with your needs and preferences, improve our services and update or alter the Website. You will find further information on the profiles we prepare, based on all of this information, in the following section.

  For this, and to process and handle any request or interaction you have with, us we gather, store and process all information on your likes and preferences you provide on interacting with PGI and/or SP. For example we will keep relevant information in telephone contacts, on using the Website, on booking an appointment, filling in the registration form in the Website, your adding our products to “My favorites”, taking part in surveys in the website or satisfaction surveys, choosing a language of preference, using customer service or chat online, and any data you voluntarily provide on visiting any store and which you agree to being processed for the purposes indicated at the time.

  As a general rule, any fields to be filled in the data collection forms contained on the Website; answering the questions asked in the surveys or user profile, or any fields to be filled in the data collection forms included on the Website are voluntary. However, in certain cases there may be mandatory data (such as an address if you make a purchase, or an email if you agree to receive commercial communications by this means), in which case we will inform you accordingly. The fields included in the forms and marked with an asterisk (*) are absolutely necessary to attend your request, or to create your Client account, the inclusion of the other data being voluntary.

  We also collect information that you disclose and/or provide to us when you interact with PGI and/or SP offline, for example, through customer service or when you visit any of our stores, contact us through customer service or send us electronic or postal communications. PGI and/or SP may also treat the information you post or provide to us when interacting on those platforms, forums, social networks, applications or websites to which PGI and/or SP are present (hereinafter referred to as "Forums and Social Networks"). In this regard, we inform you that, without prejudice to the respective policies and conditions of use and registration of these forums and social networks, by accepting to interact with PGI and/or SP through these channels, you authorize us to treat the information you publish and / or provide with the compatible purposes indicated in each case, such as managing a complaint, as well as processing any query or request made.

  Likewise in cases in which it is possible for the Customer to register or access the Website by way of a user account in a Forum or Social network, by using this option you authorize PGI and/or SP to gather and process information accessible in the user account of the Forum or Social network. These options are already configured by the Forums and Social Networks themselves and are offered as a service both to their users and to third parties to facilitate registration or access without the user having to enter his or her data or credentials. The data is transferred from the Forum or Social Network for the purposes referred to at the time and in accordance with the rules applicable in the Forum or Social Network, and respecting at all times the configuration the user has determined in them. We will keep you duly informed of the information we gather from Forums and Social Networks at the time of the request for data.

• Location

  In some cases we may need to know your location when you use the Website, for example to book an appointment for you at your nearest store. Where PGI and/or SP wish to know your location we will ask for your consent in advance, particularly if you have not activated the tracking function in the device from which you access the Website.

• Contact, payment and billing information

  In the event that you contract the appointment service in a country where this service is not offered free of charge, PGI and/or SP may collect and process information and personal data related to the payment method you choose, bank details, contact details, billing details, etc.

• Images and social media profile information

In an effort to engage with our customers, we are using a third party processor, Photoslurp, to alert us to images on social media platforms, such as Instagram, Facebook and Pinterest, where Pronovias is tagged or the word or hashtag “#Pronovias” is used. When we would like to use your image on our website or re-post it on one of our social media profiles, we will comment on your image and ask for your consent to do so and process your data as described in this privacy policy. If you consent, we may process the relevant image/content, as well as your name and social media username. You can find the terms and conditions for this here. Should there be other people in your image, we require that you ask them for consent in line with this policy and those terms before agreeing to our request. Please refer to section 7 below for more information on this.

• ‘Real Brides’ photographs and wedding information

We have created a page on our website where our customers can upload photographs from their wedding and tell us the story behind their relationship and wedding by completing a number of fields and Pronovias may then choose to publish the photographs and information you provide us with. None of these fields are mandatory and no customers is in any way obliged to provide us with this information. Should you wish to, we will ask for your consent to process the data you have provided us with. If you provide us with any personal data that is related to someone else, we ask that you request permission and seek consent from them first. For example, your partner’s name or wedding photographer’s name. You can find the terms and conditions for this promotion here. Should there be other people in your image, we require that you ask them for consent in line with this policy and those terms before agreeing to our request. Please refer to section 7 below for more information on this.

You may withdraw your consent to the publication of your picture and processing of your information on your wedding at any time simply by sending an email to the privacy@pronovias.com email address, or by postal mail addressed to PRONOVIAS, Calle Om, 16, Polígono Industrial Mas Mateu, s/n, 08820 El Prat de Llobregat (Barcelona), attaching in either case a copy of your personal identity documentation or passport and indicating "Ref. Data Protection" as reference on the envelope (in case of opting for postal mail) or in the subject line (if you opt for email), stating that you wish to revoke your consent to the publication of your picture and processing of your information on your wedding.

3. PREPARATION OF PROFILES

As stated above, at PGI and SP we prepare profiles of the Customers who interact with us, creating a user or customer account containing all of the information gathered using the various data gathering channels both physical and online. The profile may be complete or incomplete depending on the type of interaction. We prepare these profiles on the basis of our legitimate business interests, which include knowing our customers and improving our services on the basis of their preferences and needs.

We set out below the various profile options depending on your relationship with us and any options you have selected:

• 3.1 Profile in store or customer service: 

  We may ask you in our stores or by way of our telephone customer service to supply us with personal data, for reasons including maintaining a commercial relationship, providing personalized attention or handling bookings for appointments. For this we create a Customer file where we store all relevant information such as for example preferred styles of clothing, colors, whether you are interested in a wedding dress or a party dress, etc. This information helps us to adapt the service we provide and keep you informed of news or events in the stores you have visited (e.g. arrival of new collections or new colors, trunk shows or private sales, etc.), the store continuing direct mailing in addition to any information we send from PGI and/or SP (e.g. by email if you have consented to this).

  And if you visit our stores we may send you satisfaction surveys both on the quality of the service received and on our products. This helps us to improve on a day-by-day basis. These satisfaction surveys may be sent electronically even if you have not agreed to receive commercial mailings, as it is not advertising, it is the best way we have of ensuring we have given you the best in-store service in line with the quality standards of the PGI and SP, and we thus have a legitimate interest in processing your contact and mailing data for these purposes. If you think the service was inadequate we may contact you by telephone or any other means of mailing you have indicated to deal with any incident which may have occurred during your visit to the store.

• 3.2 Perfil online:

  The new technologies allow us to prepare much more precise profiles analyzing not just the preferences you expressed in our stores but also the following:

  - Information provided on booking an appointment, e.g. the date of an event, including your wedding; the type of environment in which the event or your wedding will be held; your preferences on the shape or neckline of the dress; your budget for the dress;

  - Information provided on booking an appointment, e.g. the date of an event, including your wedding; the type of environment in which the event or your wedding will be held; your preferences on the shape or neckline of the dress; your budget for the dress;

  - Purchases you have made by way of our online store, by which we can deduce your style and preferences;

  - Behavior in the web site (content you access, type of dresses visited, favorite colors, how often you visit the website …), which helps us to understand what you like;

  - Behavior in relation to our newsletter (what type of content makes you click or open the newsletter; how often you open our communications…);

   - Relevant information based on the dresses you include in the “My favorites” section (type of dress, colors, and other characteristics which help us to understand your preferences in our products).

  These profiles may be combined either by physical channels (visiting a store or customer service) or online via the website, app, social networks, etc.

• 3.3 Use of the information generated in user profiles:

  Any information we gather on our customers is used for various purposes which may be put in two main groups, (i) purposes relating to a personalized service adapted to our customers, and (ii) purely advertising purposes.

  As regards personalized service knowing your preferences means that all of our stores can anticipate your needs and hence offer added value in our services. For example knowing your dress preferences means staff cannot just show you dresses which match those preferences (e.g. long or short party dresses, with a particular neckline or colour, etc.), if you have booked an appointment they can make a prior selection of all the dresses or products which might match, including available sizes and colors. If you have a coming event, particularly in the case of your wedding, knowing the date means we can see the dresses available for fittings and the availability of sizes and types of dress.

  The generating of these profiles also allows us to improve our advertising as we can personalize and adapt the content of our advertising to your interests, the type of advertising we send you or the regularity with which we send it.

  For example if we know of your interest in our new collections we will inform you each time they are presented and put on sale. And if you have shown an interest in our events, for example the presentation of new collections, we can invite you to them also taking into account your location and where the presentation is being held.

  All contacts can be made both electronically, as stated above, and by telephone, both directly from PGI and SP by way of Customer Service and directly from the store, in order to inform you of the arrival of new dresses, confirm future visits or bookings or generally preserve our ties with you.

  Personalization of the content means we can ensure we send information which will be of interest to you. For example if we know you have a preference for long dresses we will prioritize news or promotions of this type of dress.

  And depending on your interaction with us we can offer you special promotions, competitions or participation in events exclusively for customers.

  In the following section on Mailings you can obtain further information on how we send mailings, the channels used and the platforms we work with to improve our advertising capacity.

All of the information contained in the Customer account, and therefore all information on your profile and preferences, is accessible by our stores, which use it to improve the personalized service at the store. All data is at all times the property of PRONOVIAS GROUP ITALIA S.P.A. and San Patrick, S.L.U., although the store, particularly in the case of franchises, may ask you for additional data for its own use during your visit to the store.